Gentle Now — Terms of Service

1. Who we are

Gentle Now is made by EZYByte Innovations Inc. in Alberta, Canada. You can reach us at contact@ezybyte.ca.

2. What Gentle Now is and isn’t

Gentle Now offers company in the days before something hard. It isn’t medical care, mental health treatment, therapy, or a crisis service. It doesn’t give medical, legal or other advice.

If you’re in danger or thinking about harming yourself, contact local emergency services or a crisis line right away. You can find the help resources in Gentle Now under settings → Need to talk to someone?, or use the helpline directory linked there.

3. Free and paid features

The room, the cat, breathing and the help resources are free. You can save what you’re waiting for and see it in the room without paying.

A paid plan adds the companion that follows the days: the cat and her words changing as the day comes, for a dated event or a wait with no date. It also adds quiet check-in notifications and calendar suggestions, if you turn those on and allow them. Prices are shown in your store, in your currency, before you buy.

4. Yearly plan

The yearly subscription renews automatically each year at the price shown in your store until you cancel. Cancel in your Google Play or App Store subscription settings. On the App Store, cancel at least 24 hours before renewal. Deleting the app doesn’t cancel your subscription.

If your store offers you a free trial, the yearly plan becomes paid when the trial ends unless you cancel first. The trial lasts one week. Your store decides who can have a trial, generally once per Google or Apple account. The app offers the trial only when a week doesn’t cover the whole wait. On the App Store, cancel at least 24 hours before the trial ends to avoid being charged.

5. One-month pass

You pay once for one calendar month of access from purchase. It doesn’t renew, and nothing is charged again.

• Google Play: buying another prepaid pass while one is running adds a month. Switching from a running pass to the yearly plan starts the year straight away, and Google Play credits the unused part of the pass towards it.
• App Store: the pass is a non-renewing subscription. You can buy another once the current pass ends. Switching to the yearly plan starts the year straight away, and what’s left of the pass isn’t refunded.

6. Restoring purchases

Use Restore purchases in Gentle Now’s settings or on the plans sheet. Use the same Google or Apple account you bought with. You don’t need a Gentle Now account. Restoring checks for active access; it doesn’t recover saved events or reactivate an expired pass.

7. Refunds

Google Play and Apple handle refunds under their own policies. See Google Play’s refund help or Apple’s refund request page.

8. Your information

What you’re waiting for, its day and time, and any word you give it stay on your device. There is no Gentle Now account. Delete everything in settings removes this saved information from your device. Our Privacy Policy explains the limited information processed by our purchase and optional usage analytics services, and the choices you have. Deleting local information doesn’t cancel a subscription or automatically delete records already received by those services.

9. Acceptable use

You may not copy, resell, or reverse-engineer the app, or get around the paywall, except where applicable law gives you the right to do so.

10. Ownership

EZYByte Innovations Inc. owns Gentle Now, including its art, cat character, and writing.

11. App Store purchases

If you got Gentle Now from the App Store, these terms apply together with Apple’s Licensed Application End User License Agreement.

12. Disclaimers and limitation of liability

Gentle Now is provided as is, to the extent the law allows. To the extent the law allows, we are not liable for indirect or consequential losses from using the app.

Nothing in these terms limits rights you have under consumer protection laws where you live, including in the European Economic Area and the United Kingdom.

13. Changes to these terms

If we change these terms, we’ll update the date at the top of this page. We’ll announce significant changes in an app update or on this page.

14. Governing law

The laws of Alberta and the federal laws of Canada that apply there govern these terms. You keep the consumer protections that apply where you live.

15. Contact

Questions about these terms? Email contact@ezybyte.ca or visit Gentle Now Help & Support.